Don’t expect the client to keep the documentation…
Whenever I finish a web design job I supply the client with a "technical information" document. It includes complete documentation: eveything from where the domain is registered to dns numbers.
It comes in handy. Got an email today from an I-finished-their-website-four-years-ago-client. It was titled 'HELP!" and the message just said "urgent...call me". I checked to see whether or not the website was still online (it was), then called. They'd just changed several computers, somehow losing access to email. Other clients have had difficulty with automatic website renewal that couldn't happen because credit card info had changed. Logins and passwords to the account are needed in order to update payment info.
Clients likely have the "technical info" document - somewhere - but I've learned it's better to make sure that I keep my copies accessible. It's a simple way to provide a value-added customer service that clients truly appreciate.
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Friday, July 18th, 2008 at 3:47 pm under
